Always Stay in Touch !
With the application that was designed specially for your hotel, you will have a brand of communication with your guests. By the application which can be downloaded without charge from Apple Store or Android Store, your guests can be informed about you, even before they enter the hotel.
You can inform your guests about your location’s features, its history, places to visit, the activities you offer in your facility and you can take reservations for your restaurant, tennis court etc. from this application.
By the recording ability of the app, surveys and purchase history of your guests, you can determine demographic features and personal tastes which will be used later to make customized offers.
With your application that is integrated with the CRM system, you will be able to communicate with your customers frequently. the customer feedbacks that were obtained during the accomodation dates or after, can create tasks automatically over call management and is easily trackable. For instance, if a guests is having technical difficulties, he/she can report it immediately over the app. Then the report is forwarded to the the technical service team of your hotel and the problem is solved in an efficient manner.